Shipping Policy
At Aquarisen, we're passionate about getting our innovative garden solutions to your home as quickly and efficiently as possible.
1. Processing of Your Order
All orders are typically processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a new notification when your order has been shipped.
Please note that processing times may be longer during peak or promotional periods, but we will always do our best to keep you informed.
2. Estimated Shipping Times & Costs
Shipping costs for your order will be calculated and displayed at checkout.
We offer several shipping options to meet your needs. Here are our estimated delivery times and costs within Belgium:
-
Standard Shipping:
-
Estimated Delivery: 7-15 business days
-
-
Express Shipping:
-
Estimated Delivery: 5-12 business days
-
For international shipping outside Belgium, costs and delivery times vary depending on the destination. You'll see the exact shipping costs and estimated delivery time for your location at checkout before completing your purchase.
3. Tracking Your Order
When your order ships, you'll receive an email notification with a tracking number you can use to check its status. Please allow 48 hours for tracking information to become available.
4. Customs, Duties and Taxes
Aquarisen is not responsible for any customs duties or taxes that may apply to your order. All charges imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.
5. Lost or Damaged Packages
If you receive a damaged package, or if your order is lost in transit, please contact us immediately at [Your Email Address Here] with your order number and a clear photo of the damage (if applicable). We will work with the shipping partner to resolve the issue as quickly as possible.
6. Contact Us
If you have any questions about your order or our shipping policy, please don't hesitate to contact us at [Your Email Address Here] .